Frequently Asked Questions
Taxi Service London- Frequently asked questions
We offer a reliable and convenient taxi service in London and beyond. Here are our Frequently Asked Questions.
Who is London Transfer Minicabs, the taxi service provider?
London Transfer Minicabs is a family run business, owned and managed by Caius and Claudia. With years of experience in the transportation and minicab industry, we will always surpass your standards. Your safety is our number one priority, the reason why our drivers are handpicked and our vehicles regularly checked. A taxi service taken to the next level.
Are you a licensed minicab company?
We are fully licensed by Transport for London and by the Public Carriage Office. All of our drivers are individually licensed for the private hire field and are enhanced CRB checked. Our taxi service can be always trusted.
How far in advance can I book my transfer?
Our services are pre-booked only, so you can book your minicab from six months in advance to up to six hours prior to your journey.
What is your cancellation policy?
To be entitled to a full refund you need to cancel the trip inside London with at least 2 hours notice or outside London with at least 4 hours notice.
If you cancel later than that the outside London trips will not be refunded and the inside London trips will be refunded up to 50% of the cost of the trip.
When the payment has been made with an outside UK bank card, the bank commission will be paid from the refund.
How can I book a car? How can I amend my booking?
What payment methods can I use?
We accept most of the credit and debit cards available. You can pay for your journey via our secure online payment link or by card over the phone. Your card details will never be stored, so you need to introduce them for every booking made on our website. You can always make payments via PayPal.
How can I find my driver?
When booking with us, you will receive an email with full details of the vehicle and the contact number of your driver. You can give him a call, or contact us and we will find him for you. If requested, our driver will wait for you with a name board.
What vehicles do you have?
- Saloon car- up to 4 passengers with 2 Large Suitcase (78 x 50 x 32 cm) and 2 Hand Luggage (56 x 37 x 25 cm)
- Executive vehicles- up to 4 passengers with 2 Large Suitcase (78 x 50 x 32 cm) and 2 Hand Luggage (56 x 37 x 25 cm)
- Estate car- up to 4 passengers with 4 Large Suitcase (78 x 50 x 32 cm) and 2 Hand Luggage (56 x 37 x 25 cm)
- MPV 6 – up to 1 passenger with 6 Large Suitcase (78 x 50 x 32 cm) and 6 Hand Luggage (56 x 37 x 25 cm)
-up to 4 passengers with 4 Large Suitcase (78 x 50 x 32 cm) and 4 Hand Luggage (56 x 37 x 25 cm)
-up to 6 passengers with up to 4 Hand Luggage (56 x 37 x 25 cm)
- Minibus -up to 8 passengers with 8 Large Suitcase (78 x 50 x 32 cm) and 8 Hand Luggage (56 x 37 x 25 cm)
Do you provide child seats?
We may offer in some cases a baby seat or booster, but we are not bound to it, as child seats and boosters are not any longer a requirement in Taxi & Private Hire Vehicles. You may use your own baby seat or booster if you like, together with our taxi service.
I lost an item in one of your vehicles. What do I have to do?
If you think you lost an item in one of our cars, contact us and one of our back office staff will be glad to assist you.
What is the waiting time included in the price?
The driver will wait up to 10 minutes free of charge for any London location while for the airports the free of charge waiting time is 30 minutes
After 10 minutes free of charge waiting time you will be charged £4.5/15 min. If the driver is unable to contact you or you do not contact the driver, he may leave after 10 minutes.
Do you accept cash bookings?
Due to the high volume of cash bookings being last minute canceled or with customer no-show, we do not take cash bookings.
How do you do the airport pick-ups?
We monitor the flights and if there are flight delays we dispatch the driver accordingly. The driver will call the customer 15 minutes after the landing and agree on a meeting point. If the driver cannot contact the customer or the customer does not contact the driver or our office, he will enter to meet the customer on the arrival hall, 45 minutes after the flight has landed.