TERMS & CONDITIONS
London Transfer Minicabs (LTMinicabs)provides minicab services on behalf of London Transfer Minicabs Ltd, based in East London.
Company Number: 10577896
Operator License: 010378
Telephone: +44(0)20 3912 2005
+44 (0)7552 775959
Office hours are from 9 am to 6 pm.
Out-of-hours contact: email at firstname.lastname@example.org or Whatsapp at +447552775959
Further references to “the Company”, “we”, “us” or “our” represent London Transfer Minicabs(LTMinicabs) and references to “the Customer”, “the Client”, “the Passenger”, “you” or “your” represent the party making a booking with us or other party acting on their behalf.
All services are provided under these terms and conditions and all Customers agree to these when choosing to use our services regardless of how the booking is made: online, via email or over the phone.
London Transfer Minicabs fully complies with the regulations in the Private Hire Vehicles (London) Act 1998. In accepting a booking, LTMinicabs has a contractual obligation to the passenger to provide the journey which is the subject of the booking.
All customer data is protected under the General Data Protection Regulation (GDPR) adopted in April 2016 and became enforceable in May 2018.
London Transfer Minicabs is registered with the Information Commissioner’s Office (ICO).
- The Company
- We provide transportation services. Our main goal is to do it safely, on time and with high-quality standards and law-abiding.
- The Company complies with the Equality Act 2010 and all our services will be provided with high regard for its regulations.
- All our drivers are self-employed, fully vetted by us and insured. However, the Company shall not be held responsible for any action or activity was taken by the driver, which is outside our control.
- All personal details provided will be used fully complying with the Data Protection Act 1998. Relevant details will be passed to the driver in order to ensure good communication between the client and the driver.
- The Company shall not be held responsible for how the drivers use the clients’ details, but you may contact and inform us if there is an issue and we will fully assist you to solve it.
- The Company has public liability insurance. However, this is not a travel insurance for passengers.
- We may not be held responsible or liable for any delays in your trip due to unforeseen circumstances. It is the clients’ responsibility to ensure that there is enough time available for the trip in order to get to the destination on time. Please allow sufficient time especially for airports, ports or train stations bookings, considering the possibility of hard traffic, traffic incident, road works or any other reason it may delay your journey. Whenever possible we will contact you and advise on changing the booking time if needed.
- The Company shall not offer any compensation for missed flights, ships, trains or any other important appointment.
- Using LTMinicabs services
2.1 You will be registered as an LTMinicabs customer by placing a booking with us either via email, over the phone or online on our website.
2.2 You agree to provide complete and correct details when placing a booking request, such as full name; pickup, via, drop off addresses; date and time; number of passengers, number and size of luggage; any other relevant information to ensure smooth service delivery. The right size of the car will be advised, and it is solely the customers’ responsibility to ensure the choice of the most suitable vehicle for their needs.
2.3 You must notify us when placing a booking if you travel with pets. They must be placed securely in a cage or a pet box during the journey. No driver is required to carry pets if feeling unsafe or uncomfortable. An exception is guide dogs who may travel as regulated by Transport for London(TfL) in any of our vehicles.
2.4 If you need to change any detail on the booking you must inform the Company, as no driver is allowed to accept changes in your booking. Drivers must follow only the details provided by us, in order to comply with the legislation and regulations in place.
2.5 The driver may choose a route at his/her convenience, considering that it is the best option to avoid delays due to bad traffic, roadworks, traffic incidents or any other event it might occur.
2.6 Changing destination, adding stops on the route, parking extra charges or extra waiting time may be paid in cash to the driver or by any other agreed method at the start of the journey, only after the office calculates what shall be paid.
2.7 Luggage and personal belongings are carried at your risk. All drivers will bring the lost property to the head office and you will be contacted and informed about your lost item.
2.8 The Passengers are responsible to load and unload their luggage. In some cases, the driver may help, but we will not be held responsible or liable for any damage or loss.
2.9 The driver may refuse to start a trip when the Passenger(s)has/have too much luggage, as the vehicle may be unsafe on the road.
2.10 LTMinicabs services will not be used for any unlawful or unsuitable purpose that may negatively impact our reputation.
2.11 No abusive or threatening language or behaviour is permitted towards our drivers or other staff.
They must be treated with respect as they are bound to treat you. Any damage caused to the vehicle will impose relevant charges to cover the damage. Furthermore, we reserve the right to refuse transportation for a customer with improper behaviour.
2.12 The passengers must use the seatbelt at all times.
2.13 Smoking, drinking alcohol and eating is not allowed in our cars. However, bottled water, juices or fizzy drinks are permitted.
3. Payment approved and charges. Cancellation fees
3.1 To find the quote for your journey CLICK HERE
3.2 You must pay for your trip via our secure online link payment or by card over the phone. One of our operators will assist you if needed. None of your card details will be stored so you need to introduce them every time you pay for a trip.
3.3 Cash payment is available solely when extra charges need to be paid directly to the driver and only after the office has been informed and agreed to it. However, even in case of extra charges, the customer is able to pay following an online payment link or by card over the phone.
3.4 Extra charges apply when:
3.4.1 The 10 minutes waiting time is exceeded. A charge of £5/15 minutes will be applied from that onward until the start of the trip.
3.4.2 There is a request for pickups or drop-offs during the journey, not included in the initial booking. A charge of £2.5/pickup/drop off will be applied along with the extra miles price.
Please contact the office to be advised of the right price.
3.4.3 The price of the parking included in the trip price is exceeded. The parking extra charge will be paid at the start of the journey. It is most common for airports, ports or train station bookings but not limited to that.
3.4.4 The 30-minute free waiting time for airport bookings is exceeded. A charge of £4.5/15 minutes will be applied along with the parking extra charge. (please see the Airport bookings section below)
3.4.5 All extra charges may be applied on their own or in conjunction with each other.
3.5 The customer will be liable for any damage to the vehicle caused by himself/herself or by his/her party. It applies also when the vehicle requires cleaning due to spillage, vomiting or any other reason for it not to be safe and pleasant for possible next customers.
3.6 Cancellation fees apply as follows:
3.6.1 When the customer fails to inform us about the cancellation with at least 2 hours’ notice or outside London with at least 4 hours’ notice, no refund will be available.
3.6.2 When the customer gives the wrong date or the wrong time and fails to inform us about it with at least 2 hours’ notice or outside London with at least 4 hours’ notice, no refund will be available.
3.6.3 When the customer cancels later than that the outside London trips will not be refunded, and the inside London trips might be refunded at our convenience up to 50% of the cost of the trip.
3.6.4 When the customer is “no show” (the customer fails to show up at a prior agreed time and pickup location and after the free waiting time has passed) the booking will be cancelled and no refund available.
3.6.5 All cancellations incur a 4% fee charged by PayPal from the price of the booking.
4. Airport bookings
4.1 Meet and greet services are provided free of charge for the first 30 minutes.
4.2 For Stansted Airport and Luton Airport there is also a drop-off charge of £5.
4.3 All airport bookings have 30 minutes of free waiting time and parking. After 30 minutes the customer must pay £4.5/15 min for the extra waiting time and also the parking exceeding 30 minutes.
4.4 For airport pickups we advise customers to allow at least 45 minutes between landing time and meeting the driver (time of the booking). This is to ensure that the passengers have sufficient time to pass the custom and claim their luggage. However, For Southend Airport and for London City Airport 20 minutes may be enough between the landing time and meeting the driver.
4.5 All flights are monitored, and the drivers are dispatched accordingly in order to be on time at the airport. Around 15 minutes after the landing time the driver will contact you and agree on the pick up time and on the meeting point.
4.6 If the flight is delayed the driver will be dispatched on time to meet you after we have the confirmation by phone or text message or email that you will be on that flight.
4.7 If the driver and the office are unable to contact the customer 15 minutes after the landing time, the driver will enter the airport at the time of the booking and try to meet the client in the arrival hall. If the customer does not contact and meet the driver in the free 30 minutes waiting time, the driver may leave, and the booking will be classified as “no show”.
A booking “no show” is defined as the case where the customer fails to meet the driver at a prior agreed time and pickup location and after the free waiting time has passed.
4.8 If the 30 minutes free waiting time has passed but the customer still wants to keep the booking they must understand and agree on paying all extra charges.
5. Passengers and luggage allowance/ vehicle
– Saloon car – up to 4 passengers with 2 Large Suitcase (78 x 50 x 32 cm) and 2 Hand Luggage (56 x 37 x 25 cm)
-Estate car – up to 4 passengers with 4 Large Suitcase (78 x 50 x 32 cm) and 2 Hand Luggage (56 x 37 x 25 cm)
-MPV 6 – up to 1 passenger with 6 Large Suitcase (78 x 50 x 32 cm) and 6 Hand Luggage (56 x 37 x 25 cm)
-up to 4 passengers with 4 Large Suitcase (78 x 50 x 32 cm) and 4 Hand Luggage (56 x 37 x 25 cm)
-up to 6 passengers with up to 4 Hand Luggage (56 x 37 x 25 cm)
We may offer in some cases baby seat or booster, but we are not bound to it, as child seats and booster are not any longer a requirement in Taxi & Private Hire Vehicles. You may use your own baby seat or booster seat, but it not may be left with the driver to store under any circumstances.
Please note that by law and health and safety regulations, Private Hire Drivers are not allowed to carry luggage inside the vehicle.
6. Soiling fee
The customer shall pay up to £60 for the car cleaning in case of any soiling which requires the car to be taken to the car wash.
7. Complaint policy
We endeavour to make all our clients happy, but mistakes may happen. If that is the case, please contact our office and we will try to solve the issue in the most convenient way for all parties implied.
8. General guidance
8.1 LTMinicabs reserves the right to amend the above terms and conditions at its sole discretion.
8.2 It is the customers’ responsibility to read and understand LTMinicabs terms and conditions. We are
happy to answer any questions you may have.
8.3 The trip is confirmed as soon as confirmation of the payment is received.
8.4 Bookings may be made only by contacting our office by phone or email or via our website.
8.5 LTMinicabs reserves all rights for all the above terms and conditions available from 10/03/2018.